Lead Patient Service Rep - Congress (Pasadena)

Cedars-Sinai•Pasadena, CA

7d•$26 - $40•Onsite

About The Position

The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.

Requirements

Administrative team lead experience
Experience supporting physician and nursing staff
Experience performing administrative tasks for efficient front office workflow
Experience reviewing administrative skills
Experience assessing administrative staff workflow
Experience monitoring staff/scheduling coverage
Experience leading huddles for workflow supervision, assessment, and evaluation
Experience providing orientation and training for administrative staff
Experience tracking and monitoring policies and department-specific data
Experience safeguarding organization resources
Experience monitoring patient refunds
Experience managing patient care flow
Experience overseeing CS-Link message pools
Experience monitoring and assessing administrative workflows
Experience performing observations of staff skills and performance abilities
Experience using designated evaluation and observation tools
Experience providing suggestions for improvement
Experience assisting with preparation, documentation, and recommendations for corrective actions
Experience managing physician master schedules
Experience coordinating schedule changes
Experience teaching staff
Experience making recommendations for schedule improvements
Experience explaining policies, procedures, or services to patients
Experience directing inquiries or complaints to appropriate staff/departments
Experience assisting with administrative support activities
Experience addressing physician and staff concerns
Experience handling patient and provider correspondence
Experience processing and documenting referrals and authorizations
Experience assisting with administrative quality assurance measures
Adherence to all infection prevention standards
Willingness to assist as a chaperon upon completion of required Chaperon Training

Responsibilities

Leads huddles to supervise, assess and evaluate department workflow.
Provides orientation and training for administrative staff.
Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.
Manages the patient care flow and assists with overseeing CS-Link message pools.
Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.
Manages the physicians’ master schedules and coordinates all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvements.
Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Handles patient and provider correspondence.
Processes and documents referrals and authorizations for patients.
Provides assistance in administrative quality assurance measures and adheres to all infection prevention standards.
Assists as a chaperon when needed upon completion of the required Chaperon Training.