Patient Service Rep
The Surgical Clinic•Nashville, TN
•Onsite
About The Position
The Patient Service Representative provides excellent customer service both in person and over the phone, greets patients and visitors upon their arrival at the clinic, schedules appointments, maintains medical records, verifies insurance, and ensures that all experiences with our office meet a superior standard. Recognizing that surgery is a stressful time, it is crucial to confidently offer exceptional customer service.
Requirements
- High School Diploma or GED is required.
- Medical Terminology, specifically related to Vascular and General Surgery
- Interpersonal/human relations skills, including telephone etiquette
- Organizational skills
- Electronic Medical Record
- Ability to set priorities while multitasking
- Ability to maintain confidentiality according to HIPAA guidelines
- Knowledge of modern office equipment
Responsibilities
- Provide excellent customer service to patients, referring physicians, and anyone that calls TSC clinic
- Perform front office duties including, but not limited to: checking in patients and visitors for appointments and meetings, collecting copays, deductibles and self-pay balances; direct patient flow to ensure clinic efficiency; monitor waiting room.
- Verifies demographics and insurance and obtain referrals/authorizations prior to visit
- Closing out end of day reports, collecting all money received to balance with reports, then submitting to CBO
- Send appropriate paperwork and/or letters to patients regarding appointments
- Schedule appointments and maintain clinic schedules for multiple physicians
- Maintaining multiline phone system; obtaining appropriate information to transfer calls to proper person
- Maintain patient records and process medical record request following HIPAA guidelines
- Scanning patient records into EMR
- Distribute dictated office notes and letters to referring offices
- File patient data upon receipt of information
- Performing data entry, copying, faxing, emailing
- Perform other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
