Service Assistant / Clerk - Automotive Dealership
Ron Bouchard's Auto•Lancaster, MA
•Onsite
About The Position
The Service Assistant at Ron Bouchard's will support the Service Manager in managing customer service inquiries and operational tasks within the automotive dealership’s service department. This role is key to ensuring exceptional customer experiences, efficient communication, and smooth service operations.
Requirements
- Support the Service Manager in managing customer service inquiries and operational tasks.
- Ensure exceptional customer experiences, efficient communication, and smooth service operations.
Nice To Haves
- Experience in an automotive dealership service department.
- Familiarity with warranty claim processing.
- Proficiency in customer relationship management.
Responsibilities
- Communicates with internet customers and prospects in a timely manner, utilizing their preferred method of communication (phone, email, or text), to address inquiries promptly.
- Manages service leads by responding timely to inquiries regarding service pricing and scheduling.
- Provides recommendations and assistance in locating or obtaining service based on customer requirements.
- Answers incoming service calls, directing or transferring callers to the proper department/individual.
- Manages and executes action plans consistent with defined standards of productivity to consistently meet performance and satisfaction goals.
- Enters warranty claims into computer systems.
- Conducts follow up communications for payments on extended warranties.
Benefits
- Competitive compensation packages
- Two weeks of paid time off to start
- Paid holidays
- Comprehensive Health, Dental and Vision insurance plans
- 401(K)
- Roth 401(K)
- Company match on 401(K)
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
