Part Time-Service Appointment Receptionist

Mercedes-Benz of Westminster•Westminster, CO

31d•Onsite

About The Position

Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.

Requirements

High School graduate or GED
Exceptional Customer Service abilities
Must possess a valid driver’s license with a clean driving record and clean criminal history.
Detail oriented and excels in a fast-paced, results driven environment

Responsibilities

Act as a direct support to our team of Service Advisors in the following capacities:
Be the primary contact for our inbound phone calls
Act as a liaison to Service Advisor by obtaining client information and primary concerns
Assist in scheduling Service appointments
Communicate with clients on behalf of the Advisor during the service experience
Follow-up with clients after Service is complete to ensure exceptional experience
Show capacity and interest in learning the following:
Consult with customers to understand their needs and provide recommended course of action
Arrange appropriate alternate transportation for clients
Generate repair orders and estimates
Thoroughly explain completed work and charges