Receptionist - Part Time

Bethesda Senior Living Communities•Monument, CO

7d•$16 - $17•Onsite

About The Position

The receptionist provides a positive first impression and quality customer service to residents, family members, applicants, visitors, vendors, and team members upon entering the community. Essential functions include managing a multi-line telephone system, distributing mail and faxes, maintaining office supply inventory, assisting managers with special projects and mailings, and maintaining resident confidentiality and rights. The role also involves maintaining a professional appearance and demeanor, fostering a positive customer service environment, and assisting with daily meal service coverage by communicating with the Culinary Services Director and/or Host/Hostess, taking resident orders, providing drink refills, and assisting with dining room upkeep. There are no managerial responsibilities associated with this position.

Requirements

High School Graduate or equivalent required.
Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
Ability to maintain composure during frequent interruptions and in emergency situations.
Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment.
Demonstrates a SERVANT heart and attitude by following our Mission Statement.

Responsibilities

Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
Provides a positive first impression of the community to all customers.
Distributes and sends mail and faxes.
Maintains inventory of office supplies.
Assists managers in special projects and mailings as requested.
Assists Executive Director and Business Office Manager as needed.
Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
Performs all other duties as assigned or required.