Receptionist / Appointment Coordinator

Lincoln of Wayne•Wayne, NJ

1d•Onsite

About The Position

At Lincoln of Wayne, we are proud to represent the Lincoln brand—synonymous with sophistication, comfort, and personalized service. Our service department delivers on this promise every day, and we are seeking a polished and proactive individual to join our team as a Receptionist / Appointment Coordinator. In this dynamic role, you will be the first voice of our luxury service department. You’ll manage a high volume of inbound calls, coordinate appointment scheduling, and also make outbound calls to promote additional business. If you thrive in a fast-paced environment, love talking to people, and are committed to excellence in every interaction, we want to hear from you.

Requirements

Experience in a receptionist, customer service, or call center role (automotive or luxury service experience preferred)
Comfortable making outbound calls to generate and retain service business
Excellent verbal and written communication skills
Polished, professional demeanor with a client-first attitude
Able to multitask effectively in a fast-paced environment

Nice To Haves

Familiarity with dealership software (CDK, Reynolds & Reynolds, etc.) is a plus

Responsibilities

Answer and manage a high volume of inbound service calls with professionalism and care
Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools
Make outbound calls to past and prospective clients to: Remind them of upcoming or overdue maintenance, Inform them of current recalls and current service promotions, Re-engage lost or inactive customers
Communicate clearly with service staff and clients to maintain accurate expectations
Maintain organized records of client contact and appointments.
Deliver an elevated customer service experience aligned with the Lincoln brand