Service Appointment Coordinator
About The Position
Maplewood Toyota is seeking a dependable, upbeat, and customer-focused Service Appointment Coordinator to support their service department. This role focuses on proactive customer outreach, appointment scheduling, and retention efforts. The ideal candidate enjoys helping people, staying organized, and thrives in a fast-paced environment where communication and follow-through are key. The Service Appointment Coordinator will play an important role in keeping customers connected to the service department by reaching out regarding maintenance, repairs, recalls, and recommended services, ensuring they are connected to the right dealership resources and creating a smooth, professional, and welcoming customer experience.
Requirements
- Previous customer service experience required
- Strong communication skills, both verbal and written
- Comfortable spending much of the day on the phone
- Confident making outbound calls and speaking with customers professionally
- Strong computer skills and ability to learn new systems quickly
- Excellent multitasking, organization, and time management skills
- Positive attitude and team-oriented mindset
- Dependable, professional, and eager to learn
Nice To Haves
- Call center experience
- Appointment setting or follow-up experience
- Customer retention, sales support, or customer outreach experience
- Automotive or dealership experience
Responsibilities
- Make outbound calls to customers to schedule service appointments and support retention efforts
- Follow up with customers regarding maintenance, repairs, recalls, declined recommendations, and other service needs
- Re-engage customers who have not yet scheduled or completed recommended service work
- Answer inbound customer calls professionally and efficiently as needed
- Schedule service appointments accurately for maintenance, repairs, recalls, and other recommended services
- Respond promptly to customer inquiries by phone, email, and web inquiry channels
- Provide basic service information and direct customers to the appropriate department when needed
- Accurately document customer communication in CRM and dealership systems
- Work closely with teammates, service staff, and management to support a seamless customer experience
- Participate in team meetings, coaching, and process improvement efforts
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
- Paid time off
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
