Mobile Service Appointment Coordinator

Barber Ford Inc•Holland, MI

13h•Onsite

About The Position

Barber Ford is seeking an experienced Mobile Service Coordinator to join our team in Holland. This is a critical role that acts as the liaison between the mobile service department, service advisors, technicians and parts department. Responsible for scheduling and coordinating Ford Mobile Service appointments while keeping technicians and mobile service vehicles productive. The ideal candidate has a solid foundation in automotive dealership and service operations. They excel at organizing, communicating and multi-tasking within a team-oriented and proactive Automotive Dealership.

Requirements

Active Driver’s License is a requirement.
Ability to commute to Holland, MI.
Ability to pass a background check and drug screening.
Excellent communication and organizational skills.
Strong phone and customer service skills.
Able to multitask in a fast-paced environment.
Dependable, punctual, and maintains good attendance.
Team-oriented and proactive.

Nice To Haves

Previous experience in automotive dealership customer service and scheduling preferred.
Previous automotive or dealership experience preferred.

Responsibilities

Schedule, confirm, and reschedule Mobile Service appointments.
Make outbound calls for recalls, maintenance, and eligible Mobile Service opportunities.
Keep the Mobile Service schedule full and minimize technician downtime.
Coordinate with Service Advisors, Technicians, Parts, and Customers.
Monitor cancellations and fill open appointment times.
Communicate appointment details and changes to technicians and customers.
Follow up on missed appointments and unscheduled opportunities.
Maintain accurate customer and appointment information.
Track Mobile Service appointments and completed experiences.
Provide excellent customer service and represent the dealership professionally.