Service Appointment Coordinator
Farris Motor Company•Jefferson City, TN
•$600 - $800•Onsite
About The Position
Join the team that keeps our service department organized, connected, and moving forward. Farris is looking for a dependable Service Appointment Coordinator who communicates professionally, works confidently with computers, and can manage multiple responsibilities in a fast-paced environment. This position is often the first point of contact for our service customers. Your communication, organization, and follow-through will help create a better customer experience while keeping our advisors, technicians, and service operation on track.
Requirements
- Excellent phone communication skills
- Clear, professional, and customer-friendly phone etiquette
- Strong customer service skills
- Confidence and competence when using computers
- The ability to learn dealership software and phone systems
- The ability to multitask in a fast-paced environment
- Strong organization and attention to detail
- A dependable and professional approach to work
- The ability to communicate effectively with customers and coworkers
- A willingness to take ownership of an important role within the service department
Nice To Haves
- Customer service, call center, scheduling, or dealership experience is helpful
Responsibilities
- Answer incoming calls for the service department
- Greet every caller with clear, professional, and customer-friendly phone etiquette
- Answer basic questions about service, maintenance, and dealership processes
- Schedule and confirm service appointments
- Make outbound calls to connect with customers
- Follow up with customers regarding appointments and service needs
- Enter and maintain accurate customer and appointment information
- Communicate with service advisors, technicians, and other team members
- Help organize appointment flow based on the needs of the service department
- Manage multiple calls, messages, and computer tasks throughout the day
- Help keep the entire service operation organized and moving efficiently
Benefits
- Weekly Paycheck starting at $600 per week, with the opportunity to earn more based on experience
- Monday through Friday schedule
- Consistent hours from 8:00 a.m. to 5:00 p.m.
- Full-time position with benefits
- Training and support from an experienced dealership team
- Supportive leadership and a team-focused work environment
- Career growth and long-term opportunity with a respected, family-owned dealership
- An important role that directly supports the success of the entire service operation
- Full-time employee benefits package
- Training and development
- Career advancement opportunities
- Stable, long-term employment
- Professional and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
