Service Appointment Coordinator/BDC

Haldeman Auto Group•Robbinsville Township, NJ

8d•Onsite

About The Position

At Haldeman Auto Group, our focus is to engage with our community and offer great services at unbeatable prices. The way we do this is through our friendly staff. We pride ourselves on continued professional development because we want to see our employees succeed and grow. If you're an individual who is looking to get started in the automotive industry and grow your skill set, we welcome you to apply! As a Service BDC Representative, you will be directly responsible for monitoring and following up with customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.

Requirements

At least one previous role based in customer service or call center experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license

Responsibilities

Following and maintaining relationship with customers
Monitoring and contacting leads
Determining each customer's vehicle service needs
Learning, understanding, and following call and email scripts
Setting, confirming, and following up on appointments
Utilize CRM tracking system daily
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Setting loaner agreements