Toyota Service Appointment Coordinator

Kendall Dealership Holdings • Bend, OR

4d • Onsite

About The Position

Kendall Toyota of Bend is seeking a full-time Service Appointment Coordinator to join their busy Toyota Service Department. This role involves being the friendly voice for customers, scheduling service and recall appointments, making outbound calls, following up with service updates, and connecting customers with the right service advisor. The ideal candidate enjoys talking to people, solving problems, and keeping conversations moving, with the ability to handle up to 30 calls per hour. This position offers career growth opportunities within a large, family-owned dealership group.

Requirements

• Strong customer service experience
• Evening and weekend hours are required

Nice To Haves

• Experience in telemarketing, a call center, customer service, hospitality, retail, or inside sales
• Ability to calm down frustrated customers without breaking a sweat
• Ability to juggle multiple conversations without forgetting why someone called
• Upbeat attitude
• Kindness and a sense of humor

Responsibilities

• Answering incoming customer calls with confidence and a smile
• Scheduling service and recall appointments
• Making outbound calls to customers who need service
• Following up with service updates
• Connecting customers with the right service advisor
• Making every customer feel like they're talking to a real person—not a robot reading a script

Benefits

• Starting pay of $18.00/hour
• Paid training
• Career advancement opportunities
• Paid time off and paid sick leave
• Medical, Dental & Vision Insurance
• Paid Life Insurance
• 401(k) with Fidelity
• Employee discounts on vehicles, parts, and service for you and your immediate family
• Supplemental Accident and Illness plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed