Service and Warranty Administrator

Carter Lumber•Nashville, TN

22h•Onsite

About The Position

A Kight Home Center (a division of Carter Lumber) Service and Warranty Administrator will be responsible for coordinating warranty-related service work for windows and doors. This role requires strong knowledge of window and door products, an understanding of installation practices, and a commitment to delivering exceptional customer service. A strong belief in the mission and goals of the company are necessary to this position.

Requirements

Strong customer service skills with the ability to interact professionally with customers
Extensive knowledge of building materials and tools
Ability to understand installation concepts
Possess strong math skills
Ability to follow directions both written and verbal
Ability to analyze and solve problems
Good verbal and written communication skills

Nice To Haves

Strong belief in the mission and goals of the company

Responsibilities

Ensures that customers are treated with the utmost respect and given the highest quality of workmanship. This is accomplished through timely completion of the job, attention to detail, following the company’s code of conduct and the ability to react to problems and complaints in a patient and understanding manner.
Maintain a strong understanding of window and door products, components, and common issues. Complete required training to stay current on product updates and warranty procedures. Obtain and maintain any necessary certifications related to warranty administration.

Benefits

Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
Short and Long-Term Disability
Company-paid life insurance and AD&D
Optional supplemental life insurance
Company-match 401(k)
Vacation time and paid holidays
Vendor incentives
Room for growth; we promote from within!

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