Service and Parts Coordinator

U.S. Xpress Enterprises, Inc.•Duncan, SC

5d•$21 - $25•Remote

About The Position

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Requirements

High school diploma or GED equivalent required
1+ year in a similar service coordinator position required
Strong organizational skills with keen attention to detail
Excellent communication and customer service skills
Ability to multitask and work effectively in a fast-paced environment
Basic computer skills for order entry, recordkeeping, and inventory management
Ability to read and comprehend English instructions and information
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums

Nice To Haves

Experience in parts management or related shop support role preferred
Transportation, Logistics, and/or Tech industry experience a plus

Responsibilities

Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
Maintain up-to-date service files, technical bulletins, and department records for shop reference.
Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
Perform additional duties as assigned to support overall service and parts operations.
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
Performs other duties as assigned.