Service and Installation Technician - Doors, Windows & Millwork
About The Position
We are a leading millwork company specializing in doors, windows, and architectural millwork. We're seeking a Field Service and Installation Technician to join our team. In this role, you will travel to customer sites to install and service a range of our products, including our phantom screens, storefront systems, and Masonite doors. The ideal candidate will have experience in carpentry, field installations, and a commitment to exceptional customer service. Join us and be a part of a transforming spaces with quality craftsmanship. Primary Role Installation: Installation of various product lines i.e. kitchens, built-ins, entry doors, phantom screens, non-warranty charge jobs, consultation appointments, etc. Field Service/Other: Repair and/or replacing any products sold by our company and found to be defective or under warranty in a timely manner. Assist in shop or tradeshows at various times of year.
Requirements
- 3-5 years of experience in on-site work including installations or service in residential settings and construction job sites.
- Valid Driver’s License and be insurable by company auto policy
- Experience in residential and/or commercial construction and installation working with power tools
Nice To Haves
- Valid MA Contractors License
Responsibilities
- Provide consultation meetings with our customers when required for new installation or service work.
- Negotiate with customers a feasible solution, explaining reasons for repair/ replacement using effective communication skills and knowledge of product construction & installation.
- Review material needed for replacement, repair or new installation using information from customer order.
- Read job work order, load appropriate material.
- Install products and/or repair defective products according to job or service work order, in accordance with OSHA safety regulations.
- Operate tools and equipment as required for the job, keeping in mind all safety regulations. Maintain tools on a daily basis protecting from damage or loss.
- Survey jobsites for potential hazards prior to performing installation or field work.
- Notify Service Dept Manager on problems on the jobsite as they occur, never leave jobsite without authorization from supervisor. i.e. Customer not at site, unsatisfied customer, etc.
- Log daily work/travel times using our field tech SharePoint app including times of arrival and departure times.
- Properly update service reports of work performed per each service call or installation using the SharePoint field tech app.
- Return any un-used repair materials or products to their designated locations. Returns should be processed using return notification. Return tickets and tagged properly with locations to return to vendors for credit.
- Maintain service shop area as well as the service parts room and Phantom area: appearance and keep shelves and material stored in an orderly fashion.
- Maintain service van.
- Suggest product improvements to supervisor/vendor using knowledge of product design and installation.
- Assist as needed with any shop/warehouse/showroom production or repairs using knowledge supplied by supervisor.
- Attend seminars and meetings to improve skills in the area of sales, products and the company mission using techniques such as interviewing and role playing effectively.
- Overnight service jobs occasionally as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
