Service and Installation Engineer
About The Position
The Service and Installation Engineer supports the installation of robots and robotic systems for a broad customer base. The role includes setup, troubleshooting, and repair of robots and peripheral devices, as well as managing system installation, startup, and debugging. The engineer applies technical expertise to resolve hardware, electrical, and software issues and travels to customer locations across North America, sometimes for extended periods. The role supports systems from installation through buyoff, customer acceptance, and production support. It also provides customer assistance, project reporting, cross-functional support, on-site training, and process improvement. The engineer may help optimize and program bodyshop applications and identify FANUC deliverable part numbers for ordering.
Requirements
- High school diploma or GED.
- At least 2 years of industry experience, such as automation or manufacturing.
- Mechanical, electrical, pneumatic, and programming debug experience.
- Experience with teardown and repair of cell automation equipment.
- Ability to lift 50 pounds.
- Ability to perform intricate repairs on mechanical and electrical items.
- Ability to travel and spend extended periods at client sites across North America.
Nice To Haves
- Associate’s degree in Engineering, Robotics, Electrical Engineering, or equivalent experience in automation.
- At least 6 years of automation experience.
- Experience with teardown and repair of cell automation equipment.
Responsibilities
- Support installation through buyoff, customer acceptance, and production support.
- Provide timely reports covering progress, issues, status updates, and on-site planning.
- Provide prompt, professional, and courteous solutions to customer problems.
- Track and report issues and their resolution.
- Provide cross-functional support to project management, process engineering, and controls and software engineering.
- Develop and conduct informal on-site system training.
- Assist with overall process improvement.
- Analyze and resolve robot installation issues.
- Assist in optimizing and programming various bodyshop applications.
- Provide the executing team with part numbers for FANUC deliverables that need to be ordered.
- Read and interpret electrical and mechanical prints.
- Travel to customer sites across North America and spend extended periods there as needed.
- Provide consistent project reporting, including daily status, weekly time, and weekly expense reports.
- Perform intricate repairs on mechanical and electrical items.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement program
- Life insurance
- Short-term and long-term disability plans
- Tuition reimbursement
- Wellness program
- Flexible spending accounts
- Employee assistance program
- Flexible benefit dollars
- Generous holiday and vacation program
- Opportunities for advancement, knowledge and skill development, and recognition of individual achievements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
