Installation and Customer Service Coordinator

Budget Blinds•Durham, NC

4d•Onsite

About The Position

The Installation and Customer Service Coordinator is responsible for managing installation scheduling, customer communication, warranty requests, remakes, and post-sale service support for window treatment projects. This role serves as the primary connection between customers, sales consultants, installers, vendors, and the office team to ensure a smooth customer experience from product arrival through final installation and service resolution. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and strong communication throughout the project lifecycle and beyond.

Requirements

High school diploma required
3+ years of customer service, scheduling, administrative, or operations experience highly preferred
Strong computer skills including Microsoft Office, CRM systems, and email communication
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to prioritize multiple tasks and work independently, as well as a team
Positive, customer-focused attitude and strong problem-solving ability

Nice To Haves

associate degree preferred
Experience in home services, interior design, construction, or window coverings is a plus

Responsibilities

Serve as the primary point of contact for customers regarding installation scheduling, service requests, warranty claims, and remake updates
Schedule installation appointments for blinds, shades, shutters, drapery, and other custom window treatments
Coordinate installer calendars and optimize daily installation routes for efficiency and productivity
Confirm appointments with customers and communicate installation timelines, arrival expectations, and scheduling updates
Respond promptly and professionally to customer questions, concerns, and post-installation follow-up requests
Manage warranty claims, product remakes, repairs, and service appointments from start to final resolution
Coordinate with vendors and manufacturers regarding warranty submissions, replacement products, and remake timelines
Track remake orders and service requests to ensure timely completion and customer satisfaction
Reschedule appointments as needed due to installer availability, customer requests, or service-related issues
Maintain accurate scheduling records, customer notes, service updates, and project documentation within CRM and office systems
Communicate installation details, service needs, and customer expectations with installers, sales consultants, and office leadership
Support issue resolution quickly and professionally while maintaining a high level of customer care
Assist with office workflow management and operational support as needed