Service Advisor

TIMBROOK AUTOMOTIVE INC • Cumberland, MD

34d • Onsite

About The Position

We are a fast-growing powersports dealership specializing in motorcycles, ATVs, UTVs, and outdoor equipment. We are committed to delivering top-tier customer service and keeping our customers riding. We’re looking for a motivated and customer-focused Service Advisor to join our team.

Requirements

• 1–3 years of service advisor or automotive customer service experience preferred
• Excellent communication and organizational skills
• Strong multitasking ability in a fast-paced environment
• Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
• High school diploma or equivalent required
• Valid driver's license and clean driving record

Responsibilities

• Serve as the main point of contact for service customers
• Greet customers and accurately document service concerns
• Schedule service appointments and manage repair orders
• Communicate estimates, recommended repairs, and timelines
• Coordinate with technicians and parts department to ensure efficient workflow
• Provide status updates and ensure timely completion of repairs
• Review and close repair orders, including processing payments
• Promote maintenance services and upsell additional repairs when appropriate
• Resolve customer concerns in a professional and timely manner
• Other duties as assigned by management.

Benefits

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance.
• Voluntary benefits.
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED