Service Advisor - Truck Care
About The Position
Love’s is seeking a customer-oriented Service Advisor to serve as the primary contact between customers and the sales department at a Truck Care facility. Service Advisors drive sales success through salesmanship, leadership, and customer service. They are key members of management who combine technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The role includes maintaining a safe, clean facility; welcoming customers and documenting their vehicle service needs; preparing repair estimates and presenting promotions; securing approvals and payments; updating customers on vehicle status; explaining completed work; and addressing complaints and concerns. The position involves frequent physical activity, including lifting or moving items over 75 pounds. Love’s is a family-owned and operated business headquartered in Oklahoma City. Its culture emphasizes innovation, giving back to communities, and inclusion in the workplace.
Requirements
- A valid driver’s license and a clean safety record.
- Pass a drug screening and medical exam as required by regulations.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Strong customer service, rapport-building, and salesmanship skills.
- Strong organizational and multitasking abilities, with attention to detail.
- Effective teamwork skills.
- Ability to perform regular talking and hearing, and to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and frequently lift or move items over 75 pounds.
Nice To Haves
- Six months of experience in customer service or sales is preferred.
Responsibilities
- Maintain a safe and clean facility.
- Greet customers, address vehicle service needs, and document issues.
- Provide detailed repair cost estimates and sales promotions, and obtain necessary approvals and payments.
- Keep customers updated on vehicle status and explain completed work comprehensively.
- Handle customer complaints and resolve concerns.
- Manage operations and employee-vehicle deployment to support customer satisfaction.
Benefits
- Company-funded tuition assistance program
- Paid Time Off
- Flexible Scheduling
- 401(k) with 100% match up to 5%
- Medical, dental, and vision insurance after 30 days
- Competitive pay
- Career development
- Quarterly bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
