Service Advisor - Truck Care

Love's Travel Stops & Country Stores • Quartzsite, AZ

6d

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The Service Advisor is the primary contact between customers and the sales department, helping customers with vehicle service needs and ensuring their concerns are addressed.

Requirements

• A valid driver’s license and a clean safety record.
• Pass a drug screening and medical exam as required by regulations.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong customer service, rapport-building, and salesmanship skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Effective teamwork skills.
• Ability to meet the physical demands of the role, including frequent lifting or moving of items over 75 pounds.

Nice To Haves

• Six months of experience in customer service or sales.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, identify vehicle service needs, and document issues.
• Provide detailed repair cost estimates and sales promotions, and obtain necessary approvals and payments.
• Keep customers updated on vehicle status and explain completed work comprehensively.
• Handle customer complaints and resolve concerns.
• Manage operations and employee-vehicle deployment to support customer satisfaction.

Benefits

• Company-funded tuition assistance program
• Paid time off
• Flexible scheduling
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed