Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Winnemucca, NV

6d•$20 - $28

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The Service Advisor serves as the primary contact between customers and the sales department.

Requirements

Valid driver’s license with a clean safety record.
Pass drug screening and medical exam as required by regulations.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Strong organizational and multitasking abilities, with attention to detail.
Effective teamwork skills.
Ability to meet the physical demands of regular talking and hearing; standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing; and frequent lifting or moving of items over 75 pounds.

Nice To Haves

Six months of experience in customer service or sales is preferred.
Exceptional customer service, positive rapport building, and expert salesmanship.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, communicate sales promotions, and obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.
Manage operations and employee-vehicle deployment to support customer satisfaction.