Service Advisor - Fifth Avenue, Mansion

Richemont•New York, NY

1d•$28 - $31•Onsite

About The Position

The Service Advisor serves as an ambassador of Cartier client service and communication. The role provides advice, technical explanations, and responses to clients regarding merchandise servicing, and delivers after-sales service solutions that meet or exceed client expectations to ensure an exceptional client experience. The position also supports boutique sales and daily operations, including product services, inventory and organization projects, merchandising, and boutique opening and closing activities.

Requirements

Two to five years of previous experience in a luxury retail, service, or hospitality environment.
Availability to work retail hours, including weekends.
Ability to work in a fast-paced retail store environment.
Computer and internet proficiency.
MS Office experience.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Ability to project an approachable and professional image in appearance, manner, and demeanor.

Nice To Haves

College degree preferred.
General knowledge of timepiece movements and jewelry preferred.
SAP knowledge preferred.
Additional language skills, such as Mandarin, Portuguese, or Russian.

Responsibilities

Welcome clients warmly and graciously while representing Maison values and exceeding client experience expectations.
Meet service time frames and provide appropriate follow-up on client service requests.
Identify client needs and discuss appropriate service solutions.
Explain service-related technical information and respond to client inquiries.
Apply Cartier Service Policies to provide a Maison-appropriate client experience.
Perform basic product services, including strap changes, non-gold bracelet sizing, steam cleaning, and cord changes.
Apply client experience guidelines and technical expertise to recommend services and products, including straps and links.
Partner with boutique colleagues on sales of accessories, watches, and jewelry.
Follow Cartier security and operational procedures, including product handling and inventory control.
Assist with boutique setup and breakdown for opening and closing.
Support boutique projects such as inventory, organization, and supply restocking.
Assist with merchandising and daily maintenance of cases, including visual standards, product maintenance, and understock organization.