Service Advisor - Sunset Kia of Venice
About The Position
Sunset Kia of Venice is seeking a professional, experienced Service Advisor to join its team. The Service Advisor is the point of contact between automotive service customers and the dealership service team, communicating vehicle concerns and service needs clearly while providing outstanding customer service. Candidates must have experience advising automotive service customers and developing relationships with new and existing customers. The role requires strong automotive knowledge, communication, organization, and follow-through. The successful candidate will uphold Sunset Automotive Group’s values of honesty, integrity, and outstanding customer service. A valid driver’s license is required. Reynolds & Reynolds and x-time experience are preferred. Sunset Automotive Group is a family-owned dealership group that has served its community since 1979. Candidates for hire must complete and pass a background check and drug screen. The company is an equal opportunity employer and drug-free workplace.
Requirements
- Experience advising automotive service customers and developing relationships with new and existing customers.
- Strong automotive knowledge and experience.
- Outstanding customer service, organizational, and follow-through skills.
- Strong communication skills.
- Valid driver’s license.
- Must uphold the company values of honesty, integrity, and outstanding customer service.
- Must complete and pass a background check and drug screen before hire.
Nice To Haves
- Experience with Reynolds & Reynolds.
- Experience with x-time.
Responsibilities
- Serve as the point of contact for automotive service customers and provide outstanding customer service.
- Use active listening to understand customers’ vehicle issues and concerns.
- Create repair orders and clearly communicate vehicle needs to service technicians.
- Communicate vehicle diagnoses and maintenance needs to customers.
- Advise customers about needed work and sell recommended services.
- Follow up on vehicles throughout the repair process and keep customers updated.
- Interact professionally with customers, vendors, and technicians.
Benefits
- Highly competitive and stable pay plans.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- 401(k) retirement plan.
- Paid time off available after 6 months of employment.
- Company-paid factory training.
- Employee discounts at all Sunset locations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
