Experienced Service Advisor Reliable Chevy

Reliable Chevrolet Springfield•Springfield, MO

1d•Onsite

About The Position

We are seeking an experienced and reliable Service Advisor to join our team. The role involves interacting with customers, assessing vehicle needs, advising on repairs, and ensuring excellent customer service throughout the service process.

Requirements

Attention to detail
Organization
Effective communication - verbal and written
Team player
High school diploma/ GED
Basic math skills
Previous customer service experience
Background checks and drug screens required
High School Diploma / GED
Valid driver's license
Maintain neat/clean/orderly work station
Ability to learn new techniques/procedures
Background checks and drug screen required

Nice To Haves

Previous dealership experience preferred

Responsibilities

Meet and greet customers in a friendly/professional manner
Provide excellent customer service from intake to release of the vehicle, and perform any additional follow up
Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
Advise the customer on recommended auto repairs and offer a pricing quote
Communicate effectively with technicians and parts employees
Provide updates to customers on the progress
Answer detailed questions about services performed and price information
Maintain customer records
Schedule appointments over the phone