Service Advisor

Groove Subaru•Englewood, CO

7d•$55,000 - $65,000

About The Position

We are seeking a dynamic and customer-focused Service Advisor to join an automotive team. The Service Advisor initiates automotive services and repairs by communicating with customers to determine requested maintenance, verifying warranty and service contract coverage, identifying valuable additional maintenance or repair opportunities related to vehicle safety and performance, developing estimates, securing commitments for work, writing repair orders, and maintaining customer rapport and records. The role offers an opportunity to experience the day-to-day operations of the service department. The Service Advisor communicates with customers by phone, email, and in person and is responsible for ensuring each customer has a positive, lasting experience.

Requirements

Minimum of 2 years in automotive service.
At least 18 years of age.
Valid driver’s license and favorable Motor Vehicle Record.
Ability to pass a pre-employment background check and drug screen for illegal substances.
Authorized to work in the United States.
Exceptional communication, organization, and follow-up skills.
Ability to work as a team player and interact professionally and courteously with customers, managers, and coworkers.
Proven ability to set and achieve targeted goals.
Consistently meet or exceed productivity and service standards.
Technical skills and willingness to learn.
Professional, career-minded approach, with character, skill, and drive.
Ability to educate customers about their vehicles in understandable terms.

Nice To Haves

Values continual training and professional development.

Responsibilities

Communicate with customers to determine requested maintenance services.
Verify warranty and service contract coverage.
Identify and inform customers of additional maintenance or repair opportunities that can help maintain vehicle safety and performance.
Develop repair estimates and secure customer commitments to perform work.
Write repair orders and maintain customer rapport and records.
Provide each customer with an estimate of repair costs, including parts and labor, or identify applicable warranty coverage after completing a vehicle assessment.
Obtain timely customer authorization for additional repairs before beginning those repairs.
Set a realistic, specific time promise for each customer, including customers who are waiting.
Maintain an accurate job tracking sheet and workload based on daily calculations of group capability.
Communicate with customers by phone, email, and face-to-face.