Service Advisor (Macleod Trail Toyota)

Go Auto • Calgary, AB

2d • Onsite

About The Position

Macleod Trail Toyota is growing its service team, and we are looking for experienced Service Advisors who can thrive in a busy, fast-paced dealership environment. With over 25 service bays, Macleod Trail Toyota is one of the largest service providers in the Calgary market. This means steady customer traffic, strong shop capacity, and real opportunity for Service Advisors who know how to keep customers informed, repair orders moving, and the service drive running smoothly. This is a strong opportunity for someone who enjoys working with people, understands the service process, and knows how to communicate clearly from vehicle drop-off to pickup. You will be the key connection between the customer and the shop — listening carefully, explaining service needs, working closely with technicians, and helping customers feel confident every step of the way.

Requirements

• Previous Service Advisor experience
• Ability to handle a fast-paced dealership environment
• Strong communication and customer service skills
• Confidence explaining repairs, pricing, and timelines
• Organized, calm, and professional under pressure

Nice To Haves

• Dealership experience is strongly preferred
• Ford/Lincoln and CDK experience are assets

Responsibilities

• Greet customers and guide them through the service process
• Review vehicle concerns and open repair orders
• Communicate repair recommendations, timelines, and updates
• Work closely with technicians, parts, warranty, and service leadership
• Follow up with customers and help maintain strong CSI results
• Build long-term customer trust through clear, professional communication

Benefits

• Commission plus bonus opportunities
• Health and dental benefits
• Vacation program starting at 3 weeks
• Training and development through Go Auto U
• Internal career growth and promote-from-within culture
• Employee Investment Program with a guaranteed return

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed