Automotive Service Advisor (Toyota)

Hendrick • Concord, CA

2d • Onsite

About The Position

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. This role involves advising customers on necessary and recommended services, offering additional services and repairs, computing costs, estimating repairs, and explaining estimates to customers. The position also requires maintaining customer satisfaction, a clean work area, and participating in required training.

Requirements

• GED or High School Diploma.
• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License.
• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree
• Automotive Field of Study/Work Experience
• 3-5 years of work experience
• Automobile Salesperson License

Responsibilities

• Selling, identifying and documenting service, maintenance, and repair service for customers.
• Scheduling service to be performed.
• Advising customers on necessary and recommended services.
• Offering additional services and repairs to customers.
• Computing cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimating cost of mechanical, electrical, or other repairs.
• Entering itemized estimate on service order and explaining estimate to customer.
• Scheduling appointments with customer.
• Meeting dealership’s standards for repair and order production.
• Maintaining CSI at or above Company standards.
• Maintaining an organized, clean and safe work area.
• Participating in required training.
• Recording all hours worked accurately in company timekeeping system.
• Following Safeguards rules and regulations.
• Demonstrating the Company’s Core Values.
• Complying with Company policies and procedures.
• Observing all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Conducting road tests on customer vehicles.

Benefits

• Company Core Values (Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED