Service Advisor

Luxury Automotive Group • Greenville, SC

68d • Onsite

About The Position

Porsche Greenville is seeking an experienced Service Advisor to join their team. This role is ideal for individuals who excel at building client relationships and are dedicated to delivering exceptional experiences. The dealership offers a professional environment that values expertise and provides opportunities for career growth within the automotive industry.

Requirements

• High school diploma or the equivalent
• Authorized to work in the USA for any employer
• Current and valid driver’s license
• Acceptable driving record
• Must be insurable under our garage-keepers policy standards
• Strong communication and problem solving skills
• Basic mathematical skills using American units of measure

Nice To Haves

• Previous experience in a similar role is preferred

Responsibilities

• Actively listen to clients' needs, interpret body language and tone to exceed expectations, solve problems, and de-escalate issues.
• Effectively communicate with service customers.
• Ask questions and test drive client cars to provide technicians with essential information.
• Accurately record maintenance and/or repairs needed.
• Set realistic expectations and keep clients updated with timely progress reports.
• Complete accurate walk-arounds to record the condition of the client's vehicle upon arrival.
• Advise customers on the care of their cars and show the value in Mercedes-Benz recommended maintenance plans.
• Present the need for additional work when necessary, explaining details, cost, and time considerations.
• Handle telephone inquiries regarding work in progress, appointments, and general questions.
• Return phone, email, and text messages promptly.
• Greet clients when they return to pick up their vehicle from service.
• Review work performed and explain charges and coverage.
• Ensure customer satisfaction after the sale by responding to issues promptly and taking appropriate action.
• Process extended warranty claims, tire/wheel warranty claims, and other administrative duties.
• Proactively communicate potential issues with customers, management, and other departments to ensure the best customer experience.
• Abide by company policy, departmental best practices and procedures, and perform other duties as assigned.

Benefits

• Competitive commission based pay with bonus opportunities
• Health, health savings account, dental, vision insurance, auxiliary benefits available for full time employees
• Holidays and paid time off
• Get paid weekly by direct deposit
• 401(k) with company match available
• Employee pricing on vehicles and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED