Team Ford Service Advisor

Team Ford Las Vegas•Las Vegas, NV

70d•Onsite

About The Position

TEAM FORD LINCOLN is a highly successful dealership, recognized with multiple awards including 6-time President Award winner, 4-time Triple Crown winner, and the Edmunds 5-Star dealer award. We are seeking a passionate and self-motivated Service Advisor to join our busy team. The ideal candidate will excel in customer service, possess strong communication skills, and be adept at providing labor and time estimates for automotive repairs. This is a career opportunity with a company that prioritizes customer loyalty and relationships, offering a 5-day work week.

Requirements

High School diploma or GED equivalent.
Valid Nevada Driver License.

Responsibilities

Maintain high customer satisfaction standards.
Handle telephone inquiries regarding appointments and work in process.
Maintain a professional appearance.
Keep work area clean.
Schedule service appointments.
Obtain customer and vehicle information prior to arrival when possible.
Greet customers in a timely, friendly manner and obtain vehicle information, customer information, and email addresses which MUST be updated in the System.
Advise customers about necessary service for routine maintenance.
Help identify a mechanical problem by questioning the customer or doing a visual inspection.
Inspect all vehicles upon write-up and take pictures on the drive, informing customers if work is needed and or any damage.
Obtain proper authorization before any additional repairs are performed, explaining cost and time requirements in detail.
Obtain customer's signature on pre-write and provide customers with a copy.
Input the pre-writes into the computer system allowing the system to dispatch the incoming work.
Document a brief description of the customer's concern on the repair order to help the technician locate the problem.
Refer to service history, inspect vehicle, and recommend additional needed service.
Confer with customers about inspection results, recommend solutions, and prepare work orders for needed repairs.
Prepare a repair order showing time, cost, and labor estimates for service.
Advise customers on the care of their cars and the value of maintaining their vehicles according to manufacturers' specifications.
Provide a complete and accurate written cost estimate for labor and parts.
Establish "promised time" and communicate with the customer.
Check on the progress of repairs throughout the day.
Contact customers regarding any changes in the estimate or promised time, and ensuring the customer is up to date on any changes.
Review repair orders to ensure that work is completed and additional work or authorization is noted.
Close repair orders as appropriate.
Explain the work performed and the repair order charges to the customer.
Perform Active Delivery on every customer where possible.
Establish customer's method of payment.
Obtain credit approval, if necessary.