Service Advisor
Lithia & Driveway•Elk Grove, CA
•Onsite
About The Position
Elk Grove Ford, now part of Lithia & Driveway, is seeking an Experienced Service Advisor to join their high-performing service team. This role is ideal for individuals who are customer-focused, process-driven, and thrive in a fast-paced dealership environment. The company offers stability, advancement opportunities, and industry-leading resources.
Requirements
- Previous experience as a Service Advisor required
- Strong customer service and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Solid computer skills and experience with dealership DMS systems
- Valid driver’s license and clean driving record
- High School graduate or equivalent, 18 years or older required
Responsibilities
- Serve as the primary point of contact for service customers from write-up to vehicle delivery
- Accurately document customer concerns and recommend needed maintenance and repairs
- Communicate clearly with technicians to ensure timely and quality service
- Present estimates, explain services, and gain customer approval
- Maintain high CSI scores through outstanding customer service
- Follow dealership and manufacturer processes to ensure efficiency and compliance
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
