Service Advisor

Hendrick Automotive Group•Charleston, SC

1d•Onsite

About The Position

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Requirements

Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Automobile Salesperson License

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Benefits

Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
teammates help each other to balance their commitments to family and to the community they represent.
teammates across the country are empowered and trained to be leaders within our organization.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
Our customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
We are committed to continuing the Hendrick tradition of success and performance.
teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.