Second Shift Service Advisor

Rush Enterprises•Lowell, AR

10d

About The Position

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. The role involves gathering customer concerns, inspecting vehicles, performing on-the-spot diagnostics, recommending service, and coordinating repair work with the shop and customers. The Service Advisor also creates and maintains repair orders, confirms payment arrangements, and keeps customers informed about repair progress, estimates, and promised completion times.

Requirements

High school diploma or GED.
One year of service experience, or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that allows insurability by the company’s carrier.

Responsibilities

Gather details about customer complaints and expectations.
Perform vehicle walk-around inspections and verify vehicle information.
Connect to J-Pro, perform on-the-spot vehicle diagnostics, and print diagnostic reports.
Review service history and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Accurately document vehicle problems on a service input card, verify customer information, and obtain the customer’s signature.
Establish a promised time based on shop workflow and communicate with the foreman.
Establish the customer’s payment method and obtain credit approval when necessary.
Create repair orders in the business system and assemble repair order files with signed service input cards in standardized jackets.
Monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before additional repairs are performed.
Follow other instructions and perform other duties requested by the employee’s leader.