Service Advisor - Audi Glenwood Springs
Sonic Automotive•Glenwood Springs, CO
About The Position
As a Service Advisor at Audi Glenwood Springs, you will be a key member of the service team, providing outstanding customer service and helping ensure the smooth operation of the service department. You will act as the liaison between customers and technicians so vehicles are diagnosed, serviced, and repaired in a timely manner. The role involves listening to customers’ concerns, explaining recommended work and costs, coordinating repairs, keeping customers informed, and handling service records, invoices, payments, and follow-up.
Requirements
- At least 1 year of experience as a Service Advisor in an automotive dealership.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and thrive in a fast-paced environment.
- Excellent organizational and time-management skills.
- Familiarity with service department operations and procedures.
- Valid driver’s license and a clean driving record.
- Must be authorized to work in the USA.
- Must be able to pass pre-employment testing, including background checks, MVR, and drug test, and provide a valid driver’s license.
Nice To Haves
- Experience using and working with CDK.
- Previous Ford experience.
Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers’ concerns and accurately document vehicle issues.
- Explain recommended services and repairs, communicate estimated costs, and obtain customer approval.
- Schedule appointments and manage service bay availability.
- Coordinate with technicians to support timely completion of repairs.
- Update customers on vehicle status, provide repair timelines, and inform them of delays.
- Create and maintain detailed service records for each customer.
- Prepare and explain invoices, including a breakdown of services performed.
- Process payments and handle billing inquiries.
- Follow up after service to ensure customer satisfaction and address concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about automotive technologies and services.
- Inform customers about maintenance schedules and recommended services.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off that grows with tenure.
- Sundays always off.
- Closed on Thanksgiving and Christmas.
- Employee pricing on purchases and leases.
- Free and discounted gym membership options.
- Exclusive travel deals on hotels, rentals, and airfare.
- Career growth opportunities in a Fortune 500 company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
