Service Advisor-Wilmington, NC

Velocity Vehicle Group•Wilmington, NC

2d•Onsite

About The Position

Velocity Vehicle Group (VVG) is a premium commercial brand in medium to heavy truck dealerships, offering a full-service experience from sales to technicians and parts. VVG aims to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, further strengthened by its Leasing and Rental business and financial services division. VVG is a dynamic and rapidly expanding organization seeking individuals who relish daily challenges and are passionate about delivering top-notch customer service. Joining VVG means experiencing an extraordinary work environment with competitive compensation and a comprehensive benefits package, fostering a Great Place to Work™ culture.

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in a fast-paced environment
Work well with internal and external customers

Responsibilities

Provide excellent customer service by greeting customers upon arrival in the maintenance area.
Listen attentively to customer vehicle concerns and conduct thorough inspections.
Proactively check for recalls and retrieve crucial vehicle information.
Maintain customer rapport by explaining estimates and providing daily updates.
Perform administrative duties, including submitting documentation for warranty repair orders and handling customer relations on a per-need basis.
Verify warranty and service contract coverage.
Prepare detailed repair orders, describing symptoms, problems, causes, and required repairs/services.
Obtain necessary approval signatures.
Enter repair orders into the service database system and send to Estimator and Dispatcher.
Monitor repair work to ensure timely completion.
Review completed jobs, collect payments, and efficiently close out service orders.
Call customers when the job is complete and the truck is ready for pickup.
Establish good customer relations by providing estimates and timelines.
Issue sublet purchase order numbers.
Print warranty and repair orders.