Infiniti Service Advisor

Lithia & Driveway • Chesapeake, VA

2d • Onsite

About The Position

Priority Infiniti is seeking a motivated Service Advisor to join their expanding team. This role involves being the main point of contact for customers in the service drive, accurately assessing their concerns, and communicating with technicians. The Service Advisor will provide transparent estimates, timelines, and updates, aiming to build trust and long-term relationships with clients to ensure an exceptional service experience from start to finish.

Requirements

• Strong communication and customer service skills
• Ability to multi-task in a high-volume environment
• A positive, team-oriented mindset
• Strong track record of follow-through and attention to detail
• High School graduate or equivalent, 18 years or older required

Nice To Haves

• Prior automotive service advisor or dealership experience preferred

Responsibilities

• Serve as the primary point of contact for customers in the service drive
• Accurately assess customer concerns and communicate with technicians
• Provide transparent estimates, timelines, and updates
• Build trust and long-term relationships with clients
• Help ensure an exceptional service experience from drop-off to delivery

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED