Service Lane Assistant - Infiniti of Mobile

Bullard Management • Mobile, AL

4d • $15 - $18 • Onsite

About The Position

The Service Lane Assistant at Infiniti of Mobile plays a crucial role in ensuring a seamless and positive customer experience within the service department. This position serves as the first point of contact for customers arriving for vehicle maintenance or repairs, facilitating efficient communication between customers and service technicians. The primary goal is to assist in managing the service lane operations by greeting customers, documenting vehicle issues, and coordinating service appointments. The role requires attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment to maintain a smooth workflow and customer satisfaction. Ultimately, the Service Lane Assistant contributes to the dealership’s reputation by supporting timely service delivery and fostering customer loyalty.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in an automotive or dealership environment.
• Basic computer skills including familiarity with scheduling software and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.

Nice To Haves

• Experience working in a service lane or automotive service department.
• Knowledge of Infiniti vehicle models and service procedures.
• Familiarity with dealership management systems (DMS).
• Customer service certification or training.
• Bilingual abilities to assist a diverse customer base.

Responsibilities

• Greet customers promptly and courteously as they arrive for service appointments.
• Document customer concerns and vehicle issues accurately to relay to service technicians.
• Assist in scheduling and confirming service appointments to optimize service bay utilization.
• Coordinate with service advisors and technicians to track vehicle status and update customers accordingly.
• Maintain cleanliness and organization of the service lane area to ensure a professional environment.
• Manage incoming phone calls related to service inquiries and provide accurate information or direct calls appropriately.
• Support administrative tasks such as processing service orders, filing paperwork, and maintaining customer records.
• Facilitate smooth vehicle check-in and check-out processes, ensuring all necessary documentation is completed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED