Service Advisor - Kia of Hamilton

AutoCanada Inc.•Hamilton, ON

8d•Onsite

About The Position

Kia of Hamilton, part of the AutoCanada dealership network, is seeking an experienced Service Advisor. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US, known for being innovative and data-driven with a commitment to Team Members, customers, and operational excellence. The dealership values its Team Members as the heart of its success, fostering long-lasting customer relationships. The role involves curating the service experience for clients who choose to service their vehicles at the dealership, working in a fast-paced, non-stop, and sometimes unpredictable environment.

Requirements

Minimum of 2-year dealership experience in a Service Advisor role required
Automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Must be able to remain calm when customers and/or situations are not
Organization and follow-up skills
Experience and desire to work with technology
Valid driver’s license with a clean driving record

Nice To Haves

CDK experience is an asset

Responsibilities

Estimating the cost and time needed for a wide range of repairs.
Welcoming customers and discussing their needs
Answering customer inquiries, either in person or on the phone
Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
Prepare repair orders by detailing the vehicle’s problems or symptoms.
Connecting customers to the right auto technician
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Maintaining automotive records by keeping track of problems and corrective actions