Service Advisor

Holman • San Diego, CA

1d

About The Position

Holman is seeking a Service Advisor to join the team at Audi San Diego. The role prepares service estimates, sells routine maintenance and repair services, and follows up with customers about unsold services and inquiries. The Service Advisor schedules appointments, answers phones, collects payment for completed services, estimates repair completion times, and keeps customers informed throughout the repair process. The position also coordinates alternate transportation when needed and provides customer service in accordance with dealership policies.

The Service Advisor identifies customer requests, performs vehicle walk-arounds, presents multi-point inspection results, recommends needed maintenance and related parts, and conducts detailed vehicle deliveries. The role writes complete and accurate repair orders, provides cost estimates for repairs and routine maintenance, explains original equipment manufacturer (OEM) part options, and makes prospecting and follow-up contacts with vehicle owners. Opening and closing responsibilities and other assigned duties and special projects are also part of the position.

Requirements

• High school diploma or general education degree (GED).
• Intermediate skills in CDK or Reynolds and Reynolds software.
• One year of experience working in a service advisor or express service advisor capacity.

Responsibilities

• Prepare service estimates and provide cost analysis for automotive repairs and routine maintenance.
• Sell routine maintenance, repair services, needed maintenance, and related parts to customers.
• Follow up regarding unsold services and customer inquiries.
• Perform opening and closing responsibilities.
• Schedule appointments, answer phones, and collect funds for services performed.
• Predict the time required to complete repairs and maintain communication with customers during the repair process.
• Coordinate alternate transportation, including rental car reservations and shuttle service.
• Identify customer requests and conduct complete vehicle walk-arounds.
• Present multi-point inspection results and recommend needed maintenance services and related parts.
• Conduct a detailed active delivery of each vehicle.
• Make appropriate prospecting and follow-up contacts with vehicle owners.
• Provide outstanding customer service in accordance with dealership policies.
• Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
• Provide in-depth information about original equipment manufacturer (OEM) part options.
• Perform other duties and special projects as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• Flexible spending and health savings accounts
• Employee assistance program
• 401(k) plan with company match
• Paid time off (PTO)
• Paid holidays
• Bereavement and jury duty leave
• Paid pregnancy and parental leave
• Paid military leave
• Tuition reimbursement
• Commission eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED