Service Advisor Community Nissan

Community Cars•Bloomington, IN

8d•Onsite

About The Position

Community Nissan of Bloomington is seeking a career-minded, enthusiastic, customer-oriented Service Advisor who wants to grow and advance. The dealership is part of a family-owned and operated group with seven stores and eleven brands. The company trains Service Advisors to become managers and provides paid factory and mandatory training. Compensation depends on experience, training, and performance. Sales and customer service experience are encouraged but not required, and automotive repair and maintenance knowledge is not required. The role supports customers throughout the vehicle service process, from greeting them and identifying service needs to coordinating repairs, providing updates, and addressing concerns. The Service Advisor also assists the team with supervisory duties, appointment scheduling, and service-department workflow. Work is in person in Bloomington, Indiana. Service department hours are Monday through Friday, 7:00 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m.

Requirements

Valid Indiana driver's license.
Clean driving record.
High school diploma or equivalent.
Strong computer skills.
Ability to multitask.
Excellent customer service skills and ability to build rapport with customers.
Strong organizational skills and attention to detail.
Effective verbal and written communication skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Nice To Haves

Sales or customer service experience is encouraged but not required.
Desire for growth and development, with the ability to work independently and be goal-oriented with little to no supervision.
Strong work ethic, a proven track record, and a desire to achieve above and beyond.
Knowledge of automotive repair and maintenance procedures is not required.

Responsibilities

Greet customers and assist them with their service needs.
Perform vehicle inspections to determine necessary repairs and maintenance.
Provide accurate estimates for repair costs and timeframes.
Coordinate with service technicians to ensure timely completion of repairs.
Communicate with customers regarding the status of their vehicles.
Maintain detailed records of services performed and customer interactions.
Address customer concerns and resolve issues professionally.
Assist the team with duties.
Assist with supervisory responsibilities.
Assist with scheduling appointments and managing the service department's workflow.