Service Advisor

Ressler Motor Company

12d•Onsite

About The Position

Ressler Motors is the largest volume dealership in the state of Montana, serving many communities with top-notch vehicles and quality automotive services. We are committed to our people, providing a work environment that promotes ongoing improvement through training, career growth, and personal development. We aim for a fun and fulfilling work experience where employees look forward to coming to work. The Service Advisor will be primarily responsible for interpreting customer concerns for technicians to diagnose and perform necessary repairs. They will then relay the completed work to the customer in understandable terms, ensuring the highest level of customer service and satisfaction. This role also involves assisting customers in scheduling routine maintenance and repairs.

Requirements

High School Diploma or Equivalent.
Valid Driver License and clean driving record required.
Knowledge of vehicle mechanical operations.

Nice To Haves

Two years of experience in a dealership position preferred.

Responsibilities

Greet customers upon arrival in a prompt, courteous, and professional manner at their vehicle.
Acknowledge customers who are waiting, utilizing a porter if necessary.
Prepare for scheduled customers by reviewing vehicle history and appointment details.
Check vehicle repair history, paying special attention to possible comeback repairs.
Perform walk-arounds and inspect all vehicles for potential body, glass, and paintless dent repairs.
Communicate with service customers to determine the nature of mechanical problems and perform test drives if needed.
Advise customers of recommended maintenance needed based on time and mileage.
Develop repair orders by fully documenting customer information and vehicle maintenance and mileage.
Identify all service needs at the vehicle, accurately record them on the repair order, and verify with the customer.
Provide customers with an estimated time of repair completion and obtain their signature on all repair orders.
Keep customers updated on status changes, including cost, time, or additional recommendations.
Utilize VIS or TIS for all incoming vehicles to check for recalls or salvaged VINs and determine warranty coverage.
Communicate with technicians and dispatch regarding customer and company vehicle repairs to service customers efficiently and effectively.
Set up claims for customer’s extended warranties and service contracts.
Review the final invoice with the customer during active delivery.
Ensure all documents are accounted for and that all repair orders are closed within a thirty (30) day work period.
Maintain Customer Satisfaction Index rating in accordance with department standards.