Service Advisor

Lithia & Driveway • Las Vegas, NV

2d • Onsite

About The Position

At ABC Hyundai, we are a better choice for our employees & our customers. We pride ourselves in building careers not just another job. If you’re a advisor who wants strong earning potential, and a team that supports your growth—you’ll fit right in. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

• A team player who is focused on providing exemplary customer service
• Basic mechanical understanding of an automobile
• Acceptable driving record and a valid driver's license in your state of residence
• High School graduate or equivalent, 18 years or older required
• We are a drug free workplace

Nice To Haves

• Previous Service Advisor experience, preferred
• Prior experience as an automotive technician a plus

Responsibilities

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders
• Maintaining customer records
• Serving as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicating additional repair and service needs to the customer based on vehicle inspection
• Administering the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED