Service Advisor
About The Position
Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career. You'll be the face of our service department, helping customers feel confident and cared for. Why You'll Love It Here: Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience. Career Growth: There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions. Job Stability: As a family-owned and operated company for over 60 years, we offer stable employment in an industry that is always in demand. Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.
Requirements
- Previous experience as an Automotive Service Advisor
- Organized and friendly personality with fantastic communication skills
- Strong record of positive customer satisfaction results
- At least 18 years of age
- A valid driver's license with a good driving record
- Time management skills and the ability to work with little supervision
- Demonstrated ability to manage others
- A professional, well-groomed personal appearance
Responsibilities
- Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service
- Providing concierge support for all owner inquiries, whether over the phone or in person
- Distributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold
- Answering technical questions about vehicle problems, warranties, services, and repairs
- Maintaining customer happiness scores at or above company standards
- Assisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims
- Collaborating with upper management on hiring and disciplinary decisions for the service department
Benefits
- Competitive Pay and weekly paychecks
- Professional Development: Ongoing training and career advancement opportunities
- Medical, Dental, and Vision Insurance
- FSA/HSA/LPFSA
- Prescription drug coverage
- HealthJoy App- company paid healthcare navigation tool
- Employee Assistance Program
- 401(k) with company contribution upon eligibility
- Short- and Long-Term Disability
- Legal Resources coverage & ID Protection
- Vacation & Holiday pay
- Employee referral bonus programs
- Employee parts & service discounts
- Discounted gym memberships to OneLife & YMCA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
