Service Advisor - Honda Boston

Asbury Automotive•Boston, MA

1d•Onsite

About The Position

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. They are redefining the traditional dealership model through innovative technologies such as Clicklane and through their commitment to their team members, guests, and partners. Their culture, grounded in their North Star and Compass and powered by their DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. Asbury has been recognized as one of the best places to work by both Newsweek and US News & World report. The Service Advisor role offers an opportunity to make a positive impact on the business, team members, and customers daily, by developing talent and providing exceptional guest experiences. The Service Advisor acts as the face of the dealership for service customers, responsible for presenting and selling needed products and services professionally, adhering to manufacturer's maintenance schedules, and building rapport to promote customer satisfaction and retention.

Requirements

Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug test)

Nice To Haves

Previous automotive Service Advisor experience heavily preferred

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities