Service Advisor - Colerain Honda

JEFF WYLER AUTOMOTIVE FAMILYColerain Township, OH
Onsite

About The Position

Colerain Honda is hiring a Service Advisor! See why the Jeff Wyler Automotive Family Was Voted Best Workplace for the last 8 Years! Do you want to be part of a winning team, then come join our team at the Colerain Honda! This position offers commission + draw with untapped earning potential and opportunity for growth.

Requirements

  • Minimum of 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
  • Proven record of achieving exceptional Customer Satisfaction
  • Organized and friendly personality
  • Exceptional communication skills with your customers
  • Professional personal appearance
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record
  • Must have a high school diploma or GED
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.
  • Prepares a repair order showing time, cost, and labor estimates for service.
  • Writes a brief description of the customer’s concern about the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data before arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles by manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.”
  • Checks with the dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides the customer with a copy.
  • Establishes customer's method of payment.
  • Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on the progress of repair throughout the day.
  • Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization are noted.
  • Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas.
  • Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus, and pricing guide up to date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned.
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