Service Advisor

Van Horn Automotive Group • Plymouth, WI

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About The Position

Van Horn Dodge of Plymouth is hiring a Service Advisor, described as a Service Department Sales Consultant. The role is open to candidates new to the automotive industry as well as those seeking a career change or next step. No automotive experience is necessary; full training is provided. The position focuses on customer experience, recommending and selling service work, coordinating repairs, and keeping customers informed throughout the service process.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Must be organized and reliable, and able to work in a fast-paced environment.

Nice To Haves

• Previous customer service experience is preferred but not required.

Responsibilities

• Greet customers promptly and pleasantly.
• Perform a vehicle walk-around with customers to determine needed repairs.
• Review vehicle maintenance history and make recommendations.
• Sell recommended service work based on the mechanic’s diagnosis.
• Provide customers with a written repair cost estimate and an estimated repair time.
• Inform the dispatcher about incoming work and ensure the technician understands the customer’s needs.
• Follow up with technicians and the parts department on repair progress to support timely completion.
• Notify customers about the status of their vehicle.
• Verify warranty and service contract coverage and administer claims for qualifying repairs.
• Follow up with customers to ensure satisfaction.
• Review completed work and charges with customers and/or send a digital invoice for online payment.

Benefits

• Generous paid time off, including vacation, personal days, and holidays.
• No Sundays.
• Gym/workout reimbursement.
• Tuition reimbursement.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid volunteer time: 16 hours annually, in addition to the PTO plan.
• Employee discounts on vehicles, parts, and service.
• Employee Stock Ownership Program (ESOP).
• Professional work environment.
• Promote-from-within culture.
• Community involvement.
• Employee referral program.
• Holiday parties, a Brewers game, a summer picnic, and other events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED