Service Advisor - 2nd Shift

KENWORTH OF PA • New Stanton, PA

1d • $60,000 - $70,000 • Onsite

About The Position

The Service Advisor communicates with service customers to determine the nature of mechanical problems and secures customer agreement before repairs. The role explains cost estimates and approximate completion times, handles minor customer complaints and misunderstandings, and follows repair orders throughout the day. The Service Advisor contacts customers by telephone when estimates or promised completion times change and coordinates work assignments for service technicians.

Requirements

• Demonstrated customer service skills.
• Excellent verbal and written communication skills.
• Enthusiastic demeanor in a fast-paced environment.
• Solid computer skills, including Microsoft Office programs.

Nice To Haves

• Previous medium- or heavy-duty truck service experience.
• Previous automobile service advisor, service writer, or mechanic experience.
• Current CDL.

Responsibilities

• Communicate with service customers to determine the nature of mechanical problems.
• Secure customer agreement before repairs and explain cost estimates and approximate completion times.
• Handle minor customer complaints and misunderstandings.
• Follow the progress of each repair order during the day.
• Contact customers by telephone regarding changes in estimates or promised completion times.
• Coordinate work assignments for service technicians.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed