Dennis Quick Automotive Service Advisor | No Weekends

Main Street Auto•Snyder, TX

6h•$1,300 - $1,600

About The Position

Dennis Quick Automotive is seeking a highly organized, customer-focused Service Advisor to join its automotive service team. The Service Advisor serves as the primary point of contact for customers, managing vehicle maintenance and repair needs and providing a positive customer experience. The position coordinates appointments and repairs, prepares and explains cost estimates, manages repair orders and service records, and works with technicians to support timely service completion. The stated schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m., with no weekends. Pay is $1,300–$1,600 per week, paid weekly.

Requirements

High school diploma or equivalent.
Proven experience as a Service Advisor in the automotive industry or a related field.
Excellent communication and interpersonal skills, including the ability to build rapport with customers and team members.
Strong organizational and time-management abilities.
Sound technical knowledge of automotive systems and repairs.
Proficient computer skills and familiarity with automotive software and systems.
Ability to work in a fast-paced environment while maintaining attention to detail.
Customer-oriented mindset and commitment to exceptional service.

Nice To Haves

Three years of previous Service Advisor experience preferred.
Additional automotive education or certification.

Responsibilities

Greet customers and provide a warm, friendly, and professional atmosphere.
Serve as the primary customer contact, understand customer concerns and requirements, document concerns accurately, and communicate them to service technicians.
Schedule and confirm service appointments to make efficient use of technicians’ time and resources.
Gather information about vehicle history, symptoms, and requested services.
Advise customers on appropriate services, maintenance schedules, and repairs based on manufacturer recommendations and guidelines.
Prepare accurate cost estimates for parts, labor, and additional services, explain estimates clearly, and obtain customer approval for repairs.
Create and manage repair orders, documenting services performed, parts used, and additional recommendations.
Maintain accurate, up-to-date customer and vehicle service records in accordance with dealership and legal requirements.
Coordinate with service technicians to support timely completion of repairs and maintenance.
Follow up with customers, address concerns, and handle complaints professionally, escalating issues when necessary.
Strive to exceed customer expectations through personalized service.