Randall's Automotive Service Advisor | No Weekends

Main Street Auto•Greensboro, NC

About The Position

Main Street Auto is seeking a highly organized, customer-focused Service Advisor for its automotive service team. The Service Advisor is the primary point of contact for customers, managing vehicle maintenance and repair needs and delivering a positive customer experience. The role includes coordinating appointments and repairs, preparing estimates, managing repair orders and service records, and following up with customers. The position is advertised as having no weekend work and weekly pay of $760–$1,200.

Requirements

High school diploma or equivalent.
Proven experience as a Service Advisor in the automotive industry or a related field.
Excellent communication and interpersonal skills, including the ability to build rapport with customers and team members.
Strong organizational and time-management abilities to handle multiple tasks efficiently.
Sound technical knowledge of automotive systems and repairs.
Proficient computer skills and familiarity with automotive software and systems.
Ability to work in a fast-paced environment while maintaining attention to detail.
Customer-oriented mindset and commitment to exceptional service.

Nice To Haves

Additional automotive education or certification.
At least 3 years of previous Service Advisor experience is preferred.

Responsibilities

Greet customers and provide a warm, friendly, professional atmosphere.
Serve as the main point of contact by understanding customer concerns and requirements.
Listen to customer concerns, document them accurately, and communicate them to service technicians.
Schedule and confirm service appointments to use technicians’ time and resources efficiently.
Gather vehicle history, symptoms, and requested services from customers.
Advise customers on appropriate services, maintenance schedules, and repairs based on manufacturer recommendations and guidelines.
Prepare detailed cost estimates for parts, labor, and additional services.
Explain estimates clearly and obtain customer approval for repairs.
Create and manage repair orders, documenting services performed, parts used, and recommendations.
Maintain accurate, up-to-date service records in compliance with dealership and legal requirements.
Coordinate with service technicians to support timely completion of repairs and maintenance.
Follow up with customers to check satisfaction and address concerns or issues promptly.
Handle complaints professionally and escalate them as needed.
Strive to exceed customer expectations through personalized service.