Service Advisor

Hendrick Automotive Group•Concord, NH

1d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling the service to be performed. The individual will work with customers and technicians to identify required maintenance, advise on necessary and recommended services, and offer additional services and repairs. They will compute the cost of replacement parts and labor, estimate mechanical, electrical, or other repair costs, and explain these estimates to customers. The position requires scheduling appointments, meeting dealership standards for repair and order production, and maintaining customer satisfaction (CSI) at or above company standards. Additionally, the Service Advisor must maintain an organized, clean, and safe work area, participate in required training, accurately record hours worked, follow Safeguards rules and regulations, demonstrate the Company’s Core Values, and comply with all company policies, procedures, and safety regulations.

Requirements

High School Diploma or GED
Previous experience in automotive or customer service industries
Working knowledge of the mechanical operations of vehicles
Excellent interpersonal, customer service, and organizational skills
Valid Driver’s License
Intermediate skills in Microsoft Office products
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations

Nice To Haves

3-5 years of work experience

Responsibilities

Works with customer and technician to identify required maintenance
Advises customers on necessary and recommended services
Offers additional services and repairs to customers
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Estimates cost of mechanical, electrical, or other repairs
Enters itemized estimate on service order and explains estimate to customer
Schedules appointments with customer
Meets dealership’s standards for repair and order production
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned