Service Advisor - Automotive Dealership
Wise Auto Group•Vacaville, CA
•Onsite
About The Position
A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive.
Nice To Haves
- High school or equivalent
Responsibilities
- Welcoming customers and explaining the services that the car dealership offers them
- Listening and documenting customers’ car problems and passing the information to the mechanics
- Consulting with mechanics about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Liaising with customers and mechanics to schedule car check-ups and service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating car repair costs and the time it will take for repairs to be completed
- Helping customers decide between part exchanging a car and fixing it through the workshop
- Verifying if the cars brought to the dealership have insurance coverage
- Testing drive cars to confirm repairs have been done correctly
- Resolving possible customer complaints after repair services are offered
Benefits
- Excellent pay structure
- Opportunities for advancement
- Medical benefits
- Dental, vision plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
