Service Advisor at Honda of Gainesville

Morgan Auto Group•Gainesville, FL

About The Position

Honda of Gainesville, part of Morgan Auto Group, is seeking a qualified Service Advisor. The role provides professional service to customers, identifies their service needs, coordinates repairs, communicates repair status and costs, and supports customer satisfaction and loyalty. Advisors are expected to meet or exceed add-on sales goals and OEM Customer Satisfaction Index expectations. The posting states that advisors average between $50,000 and $100,000 depending on experience. The company describes a team-oriented professional environment with training, support, and advancement opportunities.

Responsibilities

Greet customers promptly and provide timely, professional service.
Promote customer satisfaction and loyalty, including by finding effective alternatives to traditional approaches.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Estimate costs and completion times and settle customer accounts.
Communicate with customers about the status of their work.
Coordinate repair activities to ensure work is completed correctly the first time and on time.
Obtain customers’ written approval on repair orders during write-up or when closing additional add-on sales.
Inspect completed repair orders for proper completion, pricing accuracy, and legibility.
Meet or exceed goals for add-on sales and OEM Customer Satisfaction Index expectations.
Deliver each vehicle in perfect condition.
Identify repeat and first-time customers and treat them accordingly.
Contact customers to remind them of service appointments or scheduled maintenance.
Answer incoming calls promptly and courteously, making every effort to satisfy callers’ inquiries.
Document changes to repair orders.
Review repairs and associated charges for accuracy to avoid surprises for customers.
Promptly address and resolve customer concerns and service follow-up issues.